Important information about novel coronavirus (COVID-19)



All visitors and patients, in addition to thermal scanning and current screening, will be asked “Have you travelled to Victoria or any of the hotspots identified by NSW Health in the last 14 days?” 
If the answer is yes:

  • You are not permitted entry to the hospital for a period of 14 days, from the date you left Victoria or NSW hotspot
  • You must self isolate for 14 days if you have been in a hotspot.

Information on this page

Recommencement of Elective Surgery

The Mater Hospital recommenced elective surgeries, in accordance with the guidance of the Australian Health Protection Principal Committee (AHPPC) and as endorsed by the National Cabinet.

Here at the Mater Hospital, as at every hospital, the decision to proceed with surgery will be assessed by the treating specialist and Mater clinical staff on an individual case basis, according to AHPPC guidelines and specific criteria such as the risk of the procedure, the condition of the patient, available stocks of personal protective equipment (PPE), and hospital ICU and bed capacity.

If you are considering or are scheduled for surgery, please discuss your procedure with your treating doctor or specialist.

Please click here to read more important information about this announcement.


We are closely monitoring, and proactively responding to the developments in Australia associated with coronavirus (COVID-19), in conjunction with both the Australian Government authorities and NSW Health. We want to reassure our patients and visitors that we are well-prepared and well-resourced to manage the impacts.

We have implemented temperature checks and screening questions for all persons entering the Mater Hospital and have strict infection control and prevention protocols in place to protect patients, health care workers and visitors to minimise the risk of any infection, including COVID-19.

The symptoms of COVID-19 are documented on the Australian Government’s Department of Health website. If you are unwell and require urgent medical attention you should contact your GP or call 000 for an ambulance (this will work even without phone credit).

Have you recently travelled overseas, been in or transitted through Victoria, been in a recognised NSW hotspot, or are you unwell?

If you have travelled overseas, been in or transitted through Victoria or been in a recognised NSW hotspot within the last 14 days prior to your planned or unplanned admission, or have any of the symptoms of COVID-19, you should advise the hospital and your doctor to assess your risk and whether it is safe for you to be admitted. If you have had contact with a known or suspected case of COVID-19, then please alert the hospital so appropriate precautions can be implemented if you are admitted and follow the instructions from Public Health authorities.

If you have symptoms of a respiratory infection, please alert the hospital and Public Health authorities. If you are admitted precautions will be put in place and remain in place until removed by Public Health.

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Information for patients

If you have traveled overseas, been in or transitted through Victoria, or been in a recognised NSW hotspot within the last 14 days, please contact the hospital or your doctor before your scheduled appointment or surgery. If you are unwell with any cold or flu like symptoms, and are scheduled for a procedure, please contact your doctor before attending the hospital.

Information for maternity patients

Our maternity staff know that having a baby is one of the most exciting times of your life and we would like to reassure you that during this time of global uncertainty our first priority is for the safety of you and your baby. That’s why we have introduced extra measures to protect you and your baby from COVID-19.

  • Partners only (no visitors) - partners can visit at any time.
  • During labour, you are permitted up to 2 support persons (including your partner)

Maternity tours
For the safety of our patients and staff, we have taken the decision to suspend our group maternity tours. A new maternity video is now available on the website which profiles the Mater’s services and facilities.

We have strict infection control and prevention protocols in place. If you have any questions please contact our Maternity Booking Office on 9900 7690.

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Information for visitors

Due to the COVID-19 situation Visitor Restrictions are in place for all wards. 
Wherever possible, we encourage visitors to communicate with their loved ones via telephone or electronic devices.

Visitor Guidelines from Wednesday 29 July 2020

Each patient must nominate one designated visitor for their entire stay (for a maximum of 2 hours per day) *

Visiting Hours:  10.30am to 8.00pm (*maternity partners can visit at any time) 

  • Hospital sign-in is mandatory
  • All visitors must undergo temperature screening and wear a face mask at all times (visitors may wear their own masks).
  • All visitors must be 16 years old or older
  • No visitors who have traveled overseas, been in or transitted through Victoria or been in a recognised NSW hotspot in the past 14 days

  • Social distancing guidelines still apply – no shaking hands, hugging or kissing, keep a distance of 1.5 metres between yourself and other people. Avoiding visiting vulnerable people, such as those with compromised immune systems due to illness or medical treatment.

A support person may remain with a patient and is not restricted to visitor times if they are a carer for a child under the age of 18 or a carer for a patient with a disability.

More than two visitors are allowed to provide end-of-life support to a patient and are not restricted to the visitor times.

Useful website:

Anyone entering the hospital, must practice the following precautions:
  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • Practice social distancing (1.5m)
  • No more than 3 persons per hospital lift
  • Cough and sneeze into your elbow
  • Visitors must wear a face mask at all times (visitors may wear their own masks). After putting it on to cover your nose and mouth, do not touch the front of the mask. Masks can be removed when exiting the hospital - only touch the ear loops or head straps to remove the mask. Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub. 

Social distancing

It is important to practice social distancing to stop or slow the spread of infectious diseases, such as COVID-19. The more space between you and others, the harder it is for the virus to spread.

Important tips include:

  • You should aim to remain 1.5 metres apart at all times. If you are required to move closer than 1.5 metres, ensure that the time does not exceed 15 minutes
  • Do not shake hands
  • Do not share food
  • No more than 3 persons per hospital lift

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Special events

Keeping in mind the safety of our patients, visitors, and health care workers, based on advice from the Australian Government, we have taken the decision to postpone or cancel large events and gatherings of more than 20 people.

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What is this virus?

Coronaviruses can make humans and animals sick. Some coronaviruses can cause illness similar to the common cold and others can cause more serious diseases, including Severe Acute Respiratory Syndrome (SARS) and Middle East respiratory syndrome (MERS). The virus first seen in Hubei Province, China is called ‘novel’ because it is new. COVID-19 has now been declared a pandemic by the World Health Organization (WHO) and there has been a significant increase in new cases across many countries in Europe and around the world. It is likely that the virus originally came from an animal, and there is evidence that it can spread from person-to-person.

What are the symptoms?

Symptoms include fever OR an acute respiratory infection and include (but are not limited to) cough, sore throat, fatigue and shortness of breath with or without a fever.

How is the coronavirus spread?

The coronavirus is most likely to spread from person-to-person by:

  • Direct close contact with a person whilst they are infectious;
  • Close contact with a person with a confirmed infection coughs or sneezes; or
  • Touching objects or surfaces (such as doorknobs or tables or face masks) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

Most infections are transmitted by people when they have symptoms. There is now some evidence that people could be contagious before showing symptoms.

How can I help prevent the spread of COVID-19?

Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • cough and sneeze into your elbow
  • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
  • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.

Where are the COVID-19 clinics and testing centres located?

COVID-19 clinics and assessment centres have been established at various sites across Australia. Please click on the relevant link below to view the services available in your state:

Can I still visit my specialist/doctor even if we are locked down for COVID-19?

Yes, visiting your doctor is considered an essential indoor gathering under current guidelines. That means you must adhere to social distancing measures by keeping a distance of 1.5m between yourself and other people and good hygiene practices including using hand sanitiser before and after your visit with your doctor.

What does isolate in your home mean?

People who are recommended to be isolated should not attend public places, in particular work, school, childcare or university. Only people who usually live in the household should be in the home. Do not allow visitors into the home. There is no need to wear masks in the home. Where possible, get others such as friends or family, who are not required to be isolated to get food or other necessities for you. If you must leave the home, such as to seek medical care, wear a surgical mask if you have one.

How is the virus treated?

There is no specific treatment for coronaviruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care. Some people will require hospitalisation.

What are the restrictions on visitors at hospitals and clinics?

Given the evolving situation, we are restricting visitors to facilities. No more than two visitors will be permitted at any one time. Visitors to maternity units will be restricted to close family or carers only, and preapproved by the patient. Prior to your arrival, you should contact the hospital to confirm you can visit the patient. Additional restrictions may be implemented in high risk areas including Intensive Care Units, oncology units, dialysis units, and special care nurseries.

Should I wear a face mask?

A face mask will not protect you against becoming infected. While the use of face masks can help to prevent transmission of disease from infected patients to others, face masks are not currently recommended for use by healthy members of the public for the prevention of infections like novel coronavirus. If you are unwell with cold and flu-like symptoms, then a mask can be worn when you attend the hospital or GP office for assessment.

Where can I get more information?

Visit the Australian Government Department of Health homepage at

Call the Public Health Information Line on 1800 004 599.

Discuss any questions you have with the Public Health Agency monitoring you.

Contact your state or territory public health agency:

  • ACT call 02 5124 9213
  • NSW call 1300 066 055
  • NT call 08 8922 8044
  • QLD call 13HEALTH (13 43 25 84)
  • SA call 1300 232 272
  • TAS call 1800 671 738
  • VIC call 1300 651 160
  • WA visit or call your local public health unit