Patient Rights & Responsibilities

For most people being a patient is unfamiliar and therefore it is important that you understand your rights as a patient. If you have any questions regarding your rights please ask our staff. 

The Australian Charter  of Healthcare Rights apply to all people in all places where health care is provided  in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care.

Your Rights

  • Access to healthcare services and treatment that meets your needs
  • Receive safe and high quality health care that meets national standards.
  • To be cared for in an environment that is safe and makes you feel safe.
  • To be treated as an individual, and with dignity and respect.
  • To have your culture, identity, beliefs and choices recognised and respected
  • Ask questions and be involved in open and honest communication
  • Make decisions with your healthcare provider, to the extent that you choose and are able to
  • Include the people that you want in planning and decision-making
  • Clear information about your condition, the possible benefits and risks of different tests and treatments, so you can give informed consent
  • Receive information about services, waiting times and costs
  • Be given assistance, when you need it, to help you to understand and use health information 
  • Access to your  health information
  • Be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe
  • Have your personal privacy respected
  • Have information about you and your health kept secure and confidential
  • Provide feedback or make a complaint without it affecting the way that you are treated
  • Have your concerns addressed in a transparent and timely way
  • Share your experience and participate to improve the quality of care and health services 

Download the Australian Charter of Healthcare Rights (PDF 139KB)