Due to the COVID-19 situation Visitor Restrictions are in place.
If you have been in any identified hotspots in the past 14 days you are not permitted to enter the hospital.
All other visitors must sign-in (register their details) before entering the hospital, undertake temperature screening and depending on the COVID risk status, masks may be required (check with our staff).
Wherever possible, we encourage visitors to communicate with their loved ones via telephone or electronic devices. Please do not visit if you have any of the following symptoms: fever, runny nose, sore throat, cough, recent loss of the sense of taste or smell, or been in contact with a confirmed COVID-19 case.
Visitor guidelines - from Tuesday 1 December 2020
Patients can now have a maximum of 2 visitors at any one time. This means a patient can have more than 2 visitors a day, however only 2 at any one time.
- General Visiting Hours: 10.30am - 8.00pm
- Maternity Visiting: 3.00pm - 4.30pm & 6:30pm - 8:00pm - up to two visitors + any of the patient's children. Partners can visit at all hours.
Please note: visitors must leave the room during any clinical procedure/review by a nurse, doctor or allied health staff.
- Face masks may be required depending on COVID risk status. Check with our staff.
- No visitors who have been in any identified hotspots in the past 14 days
- Social distancing guidelines still apply – no shaking hands, hugging or kissing, keep a distance of 1.5 metres between yourself and other people.
Avoid visiting vulnerable people, such as those with compromised immune systems due to illness or medical treatment.
A support person may remain with a patient and is not restricted to visitor times if they are a:
- Carer for a child under the age of 18
- Carer for a patient with a disability
More than two visitors are allowed to provide end-of-life support to a patient and are not restricted to the visitor hours.
More information on COVID-19: nsw.gov.au/covid-19
Note: for infection control reasons, potted plants (including potted orchids) are not permitted in patient rooms. Due to space limitations and infection control policies, we are unable to have flowers in the Intensive Care Unit.
The presence of friends and family is key to the healing process. In special circumstances our visiting times may be flexible. Should the need arise to visit outside normal visiting hours please discuss this with the nursing staff.
What visitors can do to help prevent infection?
- Visitors should avoid coming to the hospital if they are feeling unwell. If they have suffered from any form of gastro, they should not visit for 48 hours after symptoms have ceased.
- Children that are unwell or just recovering from an illness should not be brought to the hospital.
- Visitors are welcome to use the hand washing sink or alcohol gel to clean their hands when entering and leaving the wards.
- Visitors should not touch the relative/friend's wounds or devices such as drips.
- If possible, visitors should not sit on the beds or use the patient bathrooms. Public bathrooms are available on each floor.
Where to meet?
Visitor lounges on each floor provide a relaxing area for patients and visitors to meet. The café and the Mater Healing Garden, on the ground floor, provide alternative areas to meet patients.
Smoking is not permitted in any building, vehicle or area within the Mater campus.
Mobile phones should be switched off in the Intensive Care Unit, operating theatres and special care nursery as they may interfere with medical equipment.
In general ward areas mobile phones should be turned off when at the patient bedside. Mobile phones may be used in the patient lounges or corridors. Patients should move away from medical equipment when using a mobile phone to ensure, if possible, that they are separated by a distance of at least half a meter.