Due to the COVID-19 situation Visitor Restrictions are in place.
Visitor guidelines - from Friday 18 June 2021 - Visitors must wear a mask at all times.
(children 12 years and under are not required to wear a mask)
- Visiting Hours: 10:30am - 8:00pm
- Up to 2 visitors (includes children) per patient at any one time
Maternity: Partners are permitted at any time.
- Visiting Hours: 3 - 5pm and 6 - 8pm
- 2 visitors + siblings allowed
- Partners allowed at any time and are not included in visitor number
- Partners + one additional support person allowed in birthing suite.
- Postnatal classes have recommenced.
More information on COVID-19: nsw.gov.au/covid-19
If you have been in any identified hotspots in the past 14 days you are not permitted to enter the hospital.
All other visitors must sign-in (register their details) before entering the hospital, undertake temperature screening and wear a mask at all times.
Wherever possible, we encourage visitors to communicate with their loved ones via telephone or electronic devices. Please do not visit if you have any of the following symptoms: fever, runny nose, sore throat, cough, recent loss of the sense of taste or smell, or been in contact with a confirmed COVID-19 case.
Note: for infection control reasons, potted plants (including potted orchids) are not permitted in patient rooms. Due to space limitations and infection control policies, we are unable to have flowers in the Intensive Care Unit.
The presence of friends and family is key to the healing process. In special circumstances our visiting times may be flexible. Should the need arise to visit outside normal visiting hours please discuss this with the nursing staff.
What visitors can do to help prevent infection?
- Visitors should avoid coming to the hospital if they are feeling unwell. If they have suffered from any form of gastro, they should not visit for 48 hours after symptoms have ceased.
- Children that are unwell or just recovering from an illness should not be brought to the hospital.
- Visitors are welcome to use the hand washing sink or alcohol gel to clean their hands when entering and leaving the wards.
- Visitors should not touch the relative/friend's wounds or devices such as drips.
- If possible, visitors should not sit on the beds or use the patient bathrooms. Public bathrooms are available on each floor.
Where to meet?
Visitor lounges on each floor provide a relaxing area for patients and visitors to meet. The café and the Mater Healing Garden, on the ground floor, provide alternative areas to meet patients.
Smoking is not permitted in any building, vehicle or area within the Mater campus.
Mobile phones should be switched off in the Intensive Care Unit, operating theatres and special care nursery as they may interfere with medical equipment.
In general ward areas mobile phones should be turned off when at the patient bedside. Mobile phones may be used in the patient lounges or corridors. Patients should move away from medical equipment when using a mobile phone to ensure, if possible, that they are separated by a distance of at least half a meter.