Due to the COVID-19 situation Visitor Restrictions are in place.

As at July 27, 2020, visitors who have traveled overseas, been in or transitted through Victoria, or been in any identified NSW hotspots in the past 14 days are not permitted to enter the hospital. 
All other visitors must sign-in (register their details) before entering the hospital, undertake temperature screening and wear a mask at all times (visitors may wear their own masks).
Wherever possible, we encourage visitors to communicate with their loved ones via telephone or electronic devices. Please do not visit if you have any of the following symptoms: fever, runny nose, sore throat, cough, recent loss of the sense of taste or smell, or been in contact with a confirmed COVID-19 case.

Visitor guidelines - from Wednesday 29 July 2020

Each patient must nominate one designated visitor for their entire stay (for a maximum of 2 hours per day) *
Visiting Hours: 10.30am - 8.00pm (for a maximun 2 hours per day)
(Maternity partners are able to visit at any time)
  • Visitors must wear a mask at all times
  • Visitors must be 16 years old or older
  • No visitors who have traveled overseas, been in or transited through Victoria, or been in any identified NSW hotspots in the past 14 days
  • Social distancing guidelines still apply – no shaking hands, hugging or kissing, keep a distance of 1.5 metres between yourself and other people.
    Avoid visiting vulnerable people, such as those with compromised immune systems due to illness or medical treatment.

A support person may remain with a patient and is not restricted to visitor times if they are a:

  • Carer for a child under the age of 18
  • Carer for a patient with a disability

More than two visitors are allowed to provide end-of-life support to a patient and are not restricted to the visitor hours.

More information on COVID-19:


Note: for infection control reasons, potted plants (including potted orchids) are not permitted in patient rooms. Due to space limitations and infection control policies, we are unable to have flowers in the Intensive Care Unit.

The presence of friends and family is key to the healing process.  In special circumstances our visiting times may be flexible. Should the need arise to visit outside normal visiting hours please discuss this with the nursing staff.

What visitors can do to help prevent infection?

  • Visitors should avoid coming to the hospital if they are feeling unwell. If they have suffered from any form of gastro, they should not visit for 48 hours after symptoms have ceased.
  • Children that are unwell or just recovering from an illness should not be brought to the hospital.
  • Visitors are welcome to use the hand washing sink or alcohol gel to clean their hands when entering and leaving the wards.
  • Visitors should not touch the relative/friend's wounds or devices such as drips.
  • If possible, visitors should not sit on the beds or use the patient bathrooms. Public bathrooms are available on each floor.

Where to meet?

Visitor lounges on each floor provide a relaxing area for patients and visitors to meet. The café and the Mater Healing Garden, behind the café, on the ground floor provide alternative areas to meet patients.


Smoking is not permitted in any building, vehicle or area within the Mater campus.

Mobile phones

Mobile phones should be switched off in the Intensive Care Unit, operating theatres and special care nursery as they may interfere with medical equipment.

In general ward areas mobile phones should be turned off when at the patient bedside. Mobile phones may be used in the patient lounges or corridors. Patients should move away from medical equipment when using a mobile phone to ensure, if possible, that they are separated by a distance of at least half a meter.